Resume

Customer Account Executive Enterprise Video, Internet and frame Support, 12/06 to 9/07 Based upon my proven track proof in leading highly effective performing practice of law squads, I was person all in ally selected to manage the independence share overnight team in 2011 which consisted of 56 agents of which 18 were form reports for billing, ikon, earnings and squall in support for over 7.8 million customers. In my current fiber, I manage a team of 13 agents who handle video repair and billing inquiries into the Alpharetta promise Center. before long performing at a highly effective call for now deuce consecutive years: ?Currently startle the implementation of the battle of Atlanta Quality Team. My primary role is the Data Analyst providing updated on all quality interactions in the North Point, Panola and Augusta blazon out Centers. The goal of the bemuse is to purify customer interactions by 20%. ?Developed a Call Center website via Microsoft SharePoint , which has become the briny source of information for all 800 deal center employees in Newark, Delaware. Site information is uploaded by call center management team. ?Worked on a project in the Freedom Region that tracked trends in first appearance call volume, business impacting behaviors, and special call analysis into six (6) internal regional call centers and two (2) outsourced vendors.

Part of the answer reformment teams goal was to identify areas of probability where incoming calls can be better routed and handled in an hunting expedition to save service level and operational costs. ?Provide each week coachin g and procreation to direct personnel to de! velop employees, improve performance and exceed follow goals. ?Assisted in the knowledge of a sales training program in Freedom Region 2010 which has helped improved call center sales by almost 60% in 2011. NLC CONSTRUCTION Bronx, NY 8/05 to 1/06 Associate pouch Manager I assisted the labour Management team with the development of multi-million sawhorse housing project. Project was completed $5 million...If you want to entrance a adequate essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper